SERVICE PACKAGES
SYNCRO and PLASMAC want to give you the opportunity to schedule your preventative maintenance and also give you the opportunity to gain priority in case of extra-ordinary services.
Signing up on one or more online or onsite service packages will gain you the opportunity of saving precious time and also to gain a special rate on ordinary maintenance service, updates together with an additional 10% discount on suggested spare parts.
All the above is fundamentally to meet your number one priority which is to never stop your production lines. Think to the future!
ONLINE
SYNCRO GROUP’s service team will connect via Teamviewer to run a diagnostic check-up and to provide you with remote assistance, system configuration and help you to identify possible malfunctions.
• Fast troubleshooting and diagnostic
• Qualified, skilled and dedicated specialist
• Saving costs of an on-site service visit
• Augmented reality for best support, no barrier language
• 10% discount on spare parts
ONSITE
SYNCRO and PLASMAC will provide a service engineer to visit the Customer’s factory in aim to give: a high technical level consultancy, maintenance and cleaning of the machine in order to maintain the systems full efficiency, pro-active preventive replacement of parts subject to wear and tear parts to enforce first rate reliability of your machines.
• Regular review of your devices and machines always under control
• Reduced of line downtime
• Improved levels of reliability and safety
• Guaranteed investment and increase in machine life time
• Trained and prepared technicians also available for online assistance
• Syncro visit scheduled according to Customer needs
• 10% discount on spare parts
OPTIONAL ACCESSORIES
TYGER EYE – 770,00 EUR
With Syncro’ Tiger Eye, solve problems remotely with smartphone, tablet and smart glasses has never been so fast and easy. Syncro software allows you to connect remotely, in real-time, carry out ordinary maintenance procedures or resolve technical failures. Thanks to the use of wearable devices, remote experts can accurately diagnose the problem and find a solution, reduce the time spent to understand the problem and avoid unnecessary travel expenses. (min. required speed: 6 Mbit/Sec)
ONLINE SERVICE ROUTER CMT-SVR-102 – 700,00 EUR
Industrial router best suited to Customer needs for easy remote access and data services: LAN, Ethernet, WiFi, 3G, etc.
• Fan-less Cooling System
• Built-in 256 MB Flash Memory
• SD Card Slot for Data Storage Expansion
• One USB Host Port
• Two Gigabit Ethernet Ports
• 32 bits RISC Cortex-A8 600MHz
